Got questions about using our 3D Design Lab? We have compiled a list of the most commonly asked questions below to help you better understand our Lab's capabilities, and the production process once you have placed an order.
What is dye sublimation?
The dye sublimation process uses heat-sensitive dyes to print graphics and text onto special transfer paper. Sublimation ink is unique in its ability to convert directly from a solid to a gas, bonding directly with the fabric to ensure a stronger finished product that will not crack or fade. The conversion is initiated by heat and controlled with pressure and time. The high temperature - from a heat transfer press - opens the pores of the polymer and allows the gas to enter. When the temperature drops, the pores close and the gas reverts to a solid state. The print then becomes part of the garment.
What are your standard fabrics?
The default fabric we use is 160g Mini Waffle, unless otherwise specified.
How many can I order?
Our minimum order quantity is 20 pieces per style, so you can order the exact amount you need without any unnecessary excess.
What is your usual lead time on orders?
We know that time is of the essence when it comes to fulfilling your garment order, which is why we’re committed to delivering your products as efficiently as possible. After artwork approval, we typically require 7 - 10 days to produce your digital images, followed by a production period of 21 - 28 days. When it comes to shipping, we offer both sea freight (which typically takes 3 weeks) and air freight (which takes only 3 days, but may incur additional costs).
Do you offer samples?
We offer the option to purchase a physical sample for approval after placing your order, at an additional cost. This allows you to see and touch the garment before full production begins, ensuring it meets your exact specifications and requirements.
Do the colours run or fade?
Dye sublimation prints tend to resist fading. When they are cared for according to instructions, they are also a durable and colour-fast garment.
Can I re-order at a later date?
Absolutely! We encourage and welcome any orders you’d like to make.
What do the set-up fees cover?
The set-up fees cover the cost of our designer, laying out your design ready for printing.
How do I care for garments?
The garment should be washed separately in cold water, with no bleach or fabric softener, and dried separately. When these garments are washed or dried with other products, zippers, Velcro, or even heavier fabric, can cause the garment to pull or pills. If possible, hang dry or dry separately on low to medium heat.
Can I order mixed sizes?
Yes, of course!
Can you make garments based on my size chart?
Yes, we can make garments to your size specifications. The minimum order quantity is 250 pieces per gender. If you are ordering below 250 pieces, or require extra patterns, you may incur additional costs.
Can you create garments based on specific colours I already have?
Yes - we can print to specific PMS. However, please note there could be slight differences.
What if I'm not a designer?
If you can send through logos with a brief, we can put together some concepts for you! Additional fees may apply.
How long will it take to receive the concepts once approved?
Please allow between 24 to 48 hours.
Can I see a sample before production?
Yes, you will see digital images of a physical sample prior to production commencing.
How does sizing work?
Sizing is based on our standard garments sizes, with the exception of football, rugby and netball apparel. Sizing samples are available. Please contact your distributor or reach out to the team at Aussie Pacific for more information.
Can I add individual names and numbers to designs?
Yes, you can add individual names and numbers. However, additional charges may apply.
Do you use UPF-rated fabric?
If you are using our Mini Waffle, Birdseye or Cotton-back fabrics, it has been UPF tested.
Are the fabrics DriWear treated?
Only the 160g Mini Waffle, Birdseye and 180g Cotton-back fabrics are DriWear treated.
What is the minimum for custom neck labels?
The minimum order quantity for custom labels is 250 pieces.
What colour buttons can I use?
You can choose from any of our standard colour buttons.
What is the minimum for a specific coloured button?
The minimum order quantity is 250 pieces.
Are all of the garments the same size?
Yes - all garments of the same size are made to the same specifications and are within tolerances.
What are PMS colours for?
PMS stands for Pantone Colour Matching. It's a world standardised colour reproduction system. By providing PMS colours, manufacturers like us can ensure colours are matched correctly.
Can I provide colour details in CMYK?
Yes, you can.
Can I use a photo or bitmaps in my design?
We strongly advise against this, as these types of files don't print well.
Will the colour be exactly the same on all of the garments?
Colour may vary slightly when applied to different fabrics. Different weaves can give colours a different appearance.
Can I supply print-ready artwork?
Unfortunately not, as it still needs to be set-up by our designer before printing.
How many logos can I add to my design?
There is no limit to the logos you can add to your design.
If I use the same design, can I change the colours across my order?
You can, however you would be required to meet the minimum order quantity for every colour.
Can you copy an existing design from a sample?
Yes, we can.
Can I modify an existing pattern?
Yes, you can.
Do airfreight costs include third parties?
We strongly recommend not delivering directly to third parties. We suggest an invoice accompany all goods.
Can you dropship internationally?
Yes we can. Please check with your distributors or us at Aussie Pacific in regards to additional charges.
Why design clothes with Aussie Pacific?
Aussie Pacific is a leading wholesale provider of top-quality workwear and sports apparel. Our garments are made from advanced materials, and are available at affordable wholesale prices.
Are prices based on total quantity?
No, prices are based on the style of the garment, not the quantity you order.
Can I order different styles to make up the minimum order?
Unfortunately not at this time. All orders require a minimum quantity of 20 pieces per style.
Can I order from the 3D Design Lab?
The 3D Design Lab only allows for the creation of designs. If you wish to place an order for a design, you will need to contact one of our distributors.
Can I have knitted collars, cuffs, neck ribs or arm bands in my design?
Yes you can, however extra charges apply. Your additions must also come from our standard colour range.
Can my design include a pocket?
Yes, however it will limit the final design.
Can you print on the placket?
Yes, you can print on the placket!
Are printed labels on the neck yoke available?
Unfortunately not at this time.
Is there a charge for concepts?
No, we don't charge for concepts if they are followed with an order.